TN Drop Taxi ("we", "us", "our") operates the website at this domain. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or book a taxi with us.
1. Information We Collect
When you make a booking or contact us, we collect:
- Name — to identify you and address your booking.
- Mobile number — to confirm your booking and coordinate your pickup.
- Email address (optional) — to send booking confirmations.
- Pickup and drop location — to plan and price your journey.
- Travel date and trip details — to assign the right vehicle.
- IP address — logged automatically for security and fraud prevention.
We do not collect payment card details. All payments are made directly to the driver after the trip.
2. How We Use Your Information
We use your information to:
- Process and confirm your taxi booking.
- Contact you via phone or WhatsApp to coordinate your journey.
- Send a booking confirmation to your email address (if provided).
- Resolve disputes or complaints relating to your trip.
- Improve our services and website experience.
- Comply with legal obligations.
We do not sell, rent, or trade your personal data to any third party.
3. WhatsApp & Phone Communication
By submitting a booking or enquiry, you consent to being contacted on the phone number you provided via call or WhatsApp message for the purpose of confirming and managing your booking. You may opt out of future marketing messages at any time by notifying us.
4. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies — necessary for the site to function (session management).
- Analytics cookies — Google Analytics (GA4) to understand how visitors use our site. This data is anonymised.
- Preference cookies — to remember your consent for cookie usage.
You can disable cookies in your browser settings. Some features may not work correctly if cookies are disabled.
5. Third-Party Services
We use the following third-party services that may process your data:
- Google Maps & Places API — for address autocomplete and fare calculation. Subject to Google's Privacy Policy.
- Google Analytics (GA4) — for website usage analytics.
- Google Tag Manager — for managing analytics and tracking tags.
- WhatsApp — if you contact us via WhatsApp, your messages are subject to WhatsApp's Privacy Policy.
6. Data Retention
Booking records are retained for a minimum of 12 months for business and legal purposes, then securely deleted. You may request deletion of your personal data at any time by contacting us at info@tamilsites.com.
7. Data Security
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our server.
8. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, contact us at info@tamilsites.com.
9. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, contact us:
- Email: info@tamilsites.com
- Phone: +91 99627 94922
- Address: Chennai, Tamil Nadu, India